I was a mess when I called the pediatric institute team. Both my kids needed support, and I didn't feel like I had the full picture of what was going on with my son. My family needed evaluations of psychiatric med management that also incorporated talk therapy. I felt like I was just chasing place after place, trying to get some help. Nicole connected with me, and for the next almost two hours, she answered my questions, shared her experience, and encouraged me. I needed triage at that moment, and she provided it before I was charged a dime. While I know this can't be an expectation of a provider, it was clear to me that if she would help that much before any payment, I know that she would take care of me as a patient. When we came to our simultaneous appts (one for my daughter and one for my son), Nicole and Dr. P made me feel seen and validated in my concerns. I left there with hope for the first time in months, almost years. They are very flexible and helpful. While they don't take insurance, the Care Credit option is really helpful for spreading out the payments. And to be honest, insurance is covering less and less these days, and it takes forever for authorizations. At the same time, these big companies want the power to decide what is "necessary" instead of the doctors. If you can work around them, do it. I also love the portal messaging feature. It provides an extra layer of support. I also plan to see Dr. P for my own mental wellness once I get my kids a little more settled. Our kids don't live their lives in a vacuum so having a place that really seeks to treat the whole child and their family is huge!