I was a mess when I called the pediatric institute team. Both my kids needed support, and I didn't feel like I had the full picture of what was going on with my son. My family needed evaluations of psychiatric med management that also incorporated talk therapy. I felt like I was just chasing place after place, trying to get some help. Nicole connected with me, and for the next almost two hours, she answered my questions, shared her experience, and encouraged me. I needed triage at that moment, and she provided it before I was charged a dime. While I know this can't be an expectation of a provider, it was clear to me that if she would help that much before any payment, I know that she would take care of me as a patient. When we came to our simultaneous appts (one for my daughter and one for my son), Nicole and Dr. P made me feel ,b>seen and validated in my concerns. I left there with hope for the first time in months, almost years.